We are confident that you will receive a first-class service with Tony Harden Solicitors. We aim to provide the best possible service to our clients and, in order to do this, we need to know from you if you feel dissatisfied. However, if you have concerns or a complaint about the work that we have done for you, please take this up with the solicitor in your case in the first instance. If the matter cannot be resolved and you remain dissatisfied, please take the matter up with our Director, Tony Harden, who may be able to assist you in resolving the matter in another way. If your acting solicitor is in fact Tony Harden and you wish to raise a complaint regarding your case or the way in which it has been handled, please direct your complaint for the attention of Steve Tarleton who is a supervising solicitor within the firm and will be able to manage your complaint accordingly.
If you are unhappy with the way we have dealt with your case and we could not resolve the matter with you, then you are entitled to contact the Legal Ombudsman.
PO Box 6806, Wolverhampton WV1 9WJ
Tel: 0300 555 0333
The legal ombudsman will expect you to have given your solicitor a chance to resolve your complaint before they will get involved. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us and within six years from the date of the act or omission about which you are complaining, or three years from the date you should reasonably have known there were grounds for complaint.
You also have a right to complain about, or challenge, your bill by applying for an assessment of the bill under part III of The Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about the bill if you have applied to the court for an assessment of that bill.